Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Workly, including our websites, apps, and marketplace features that connect clients and freelancers.

By creating an account or using Workly, you agree to these Terms and our related policies, including the Privacy Policy, Cookie Policy, and Acceptable Use Policy.

If you do not agree, do not use the platform.

Workly provides tools for discovering talent, posting jobs, submitting proposals, forming contracts, messaging, managing milestones, holding funds in escrow, and paying for completed work.

Workly is a marketplace platform. Except where we expressly state otherwise, freelancers are independent contractors—not employees, agents, or partners of Workly—and clients hire freelancers at their own discretion.

Workly does not guarantee outcomes, uninterrupted availability, or that any particular job, freelancer, or client will meet your expectations.

You must be legally able to enter binding contracts in your jurisdiction and meet any minimum age requirements that apply where you live.

You agree to provide accurate registration information, keep it up to date, and safeguard your login credentials.

You are responsible for all activity under your account. Notify Workly promptly if you suspect unauthorized access.

One person or business should maintain accurate role information (client, freelancer, or other roles offered by the platform). Misrepresenting identity, qualifications, or hiring authority is prohibited.

Clients must post lawful, accurate job descriptions and only engage freelancers for work they are authorized to commission.

Clients must fund escrow or complete required payment steps before work that relies on escrow protection begins, as required by the relevant contract workflow.

Clients must review deliverables in good faith, communicate clearly, and avoid requesting illegal, deceptive, or policy-violating work.

Clients remain responsible for their own hiring decisions, tax obligations, and compliance with employment and labor laws that may apply outside the platform relationship.

Freelancers must present skills and experience honestly, submit original work or properly licensed materials, and deliver according to agreed contracts and milestones.

Freelancers must not mislead clients about capacity, identity, location, or the involvement of third parties without disclosure where required.

Freelancers are responsible for managing their own taxes, local business requirements, and the accuracy of payout destination details.

Work product ownership and license terms are defined by the applicable contract between client and freelancer, unless the parties agree otherwise in writing on the platform.

You must use Workly in compliance with these Terms, our Acceptable Use and Community Guidelines, and all applicable laws.

You must not attempt to circumvent fees, escrow, messaging, or dispute processes by taking covered transactions entirely off-platform when doing so violates Workly policies.

You must not interfere with platform security, scrape content without permission, abuse APIs, or disrupt other users’ experience.

Payments on Workly may include escrow funding for contracts, wallet deposits, withdrawals, and optional feature or membership purchases.

Third-party processors handle card, bank, mobile-money, and similar payment methods. Processor terms and verification requirements may apply.

Platform fees, commissions, or listing charges—if applicable—will be disclosed in pricing pages, checkout flows, or contract summaries before you confirm a charge.

Feature purchases and premiums (such as promotions or memberships) are separate from escrow balances and do not fund client–freelancer contract payouts.

Where escrow is used, client funds may be held until contractual conditions for release are met (for example milestone approval or agreed release rules).

Escrow is intended to protect both parties during active work. Release, refund, or partial allocation of escrowed funds follows the contract workflow, dispute outcomes, and applicable platform policies.

Workly may pause, lock, or adjust escrow status when a dispute, fraud review, or compliance requirement is active.

You acknowledge that banking networks and payment providers may impose settlement delays, holds, or additional checks beyond Workly’s control.

Freelancer wallet balances reflect funds available under platform accounting rules after escrow release and applicable fees.

Withdrawal requests may require verification of payout methods and may be subject to review, processing status, or owner/operations approval depending on configuration and risk controls.

Incorrect payout details you provide may result in failed or delayed transfers. Workly is not responsible for losses caused by inaccurate destination information you submit.

If a disagreement arises about delivery, quality, scope, or payment, parties should first attempt to resolve it through contract messaging on Workly.

Either party may open a dispute according to platform tools when available. Workly may request evidence, pause related funds, and issue a determination based on contract terms, submitted materials, and platform policy.

Dispute outcomes may include full or partial release to the freelancer, refund to the client, or other allocations permitted by the workflow.

Workly’s dispute process does not replace your right to pursue remedies available under law, but using the platform requires cooperating with reasonable investigation steps.

Refunds of escrowed or unused funds follow contract status, dispute decisions, and payment-provider constraints.

Feature purchases and completed platform services may be non-refundable except where required by law or expressly stated at checkout.

Filing an improper chargeback or payment dispute to evade fees or contractual obligations may result in account review, suspension, or recovery of amounts owed.

If a chargeback is opened, Workly and/or the payment provider may share relevant transaction information to respond to the claim.

You must not use Workly for illegal goods or services, fraud, money laundering, identity theft, harassment, hate content, exploitation, malware, spam, or any activity that violates export, sanctions, or consumer-protection laws.

You must not post false jobs, fake reviews, manipulated ratings, or deceptive credentials.

You must not attempt unauthorized access to accounts, wallets, escrow records, admin tools, or other users’ data.

You must not use Workly to recruit for or facilitate activities that endanger minors or exploit vulnerable people.

You retain ownership of content you upload, subject to licenses needed for Workly to host, display, and operate marketplace features.

You grant Workly a non-exclusive license to use, store, and display your content as needed to provide the service (for example showing a job listing or portfolio).

Workly branding, software, and platform materials remain our property or that of our licensors. You may not copy or reverse engineer them except as allowed by law.

You represent that you have the rights to content you submit and that it does not infringe others’ rights.

Workly may warn, restrict, suspend, or terminate accounts that violate these Terms, pose risk to users or payments, fail verification, or engage in abusive or fraudulent behavior.

We may also suspend access when required by law, payment partners, or security investigations.

You may stop using Workly and request account closure subject to open contracts, pending payments, disputes, and retention obligations.

After termination, provisions that by nature should survive—including payment obligations, IP licenses needed for completed work records, disclaimers, and liability limits—remain in effect.

Workly is provided on an “as is” and “as available” basis to the fullest extent permitted by law.

We do not warrant uninterrupted service, error-free operation, or that marketplace participants will perform as promised.

You use the platform at your own risk regarding hiring decisions, delivered work quality, and third-party payment timing.

To the maximum extent permitted by law, Workly and its affiliates are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or business opportunities arising from your use of the platform.

Where liability cannot be excluded, our aggregate liability for claims relating to the service is limited to the greater of (a) fees you paid to Workly for the service giving rise to the claim during the three months before the claim, or (b) a modest amount required by applicable law.

Nothing in these Terms excludes liability that cannot be limited under applicable law, including certain rights that consumers may have.

You agree to indemnify and hold Workly harmless from claims, losses, and expenses (including reasonable legal fees) arising from your content, your contracts with other users, your violation of these Terms, or your violation of applicable law—except to the extent caused by Workly’s willful misconduct.

We may update these Terms periodically. The “Last updated” date will change when we post revisions.

If changes are material, we may provide additional notice through the product or by email. Continued use after the effective date constitutes acceptance of the updated Terms.

Questions about these Terms may be sent through Workly’s Contact page or in-app support channels.